MON-SAT 7:30-18:00 · 2140 FAIRWOOD AVE, COLUMBUS OH BREAKDOWN? (614) 555-0177
Auto repair · Columbus OH

See the problem before you pay for it.

Every car gets a 46-point inspection with photos texted to your phone. You approve each job at a flat menu price. The work is covered for 24 months or 24,000 miles, double what most shops offer.

Estimates answered within 15 minutes during shop hours. No account, no spam calls.

4.9★1,847 reviews
11,283cars served
24/24mo/k-mi warranty
6same-day services
ASE Master Certified 24 mo / 24k mi warranty Same-day on 6 services 6-month 0% financing 4.9 on Google
Flat-rate menu

The board. Same price on the wall
and on your phone.

Flat rate means parts, labor, shop supplies and disposal, out the door plus tax. If we quote it, that is what you pay.

Full synthetic oil + filter Includes the 46-point photo inspection $69
Brake pads + rotors, per axle Akebono pads, covered by the 24/24 warranty $329
Check-engine diagnostic Full credit toward any resulting repair $89
4-wheel alignment Before/after spec printout in your report $109
Battery, installed Load test free with any service, 3-yr replacement $189
AC recharge + UV dye Leak check included, R-134a and R-1234yf $149
SAME-DAY WHEN BOOKED BEFORE 1 PM The full menu covers 60+ jobs. Text us yours for a flat quote.
The mechanism

Nothing gets fixed until you tap Approve.

Most shops call you with a list and a total. We text you the evidence and let you decide line by line.

  • 46 points checked on every visit, even a $69 oil change.
  • Photos of anything worn, with measurements in the frame.
  • Each item priced flat. Approve some, decline the rest, no calls needed.
  • The report lives in your texts. Take it to any shop; we think you'll stay.

Sent by text 90 minutes after drop-off, on average. Approvals are logged with a timestamp on your invoice.

The $89 diagnostic that caught a $2,400 problem 300 miles early.

Last March a misfire code on a 2016 F-150 turned out to be a failing lifter. We caught it before it took the camshaft with it, texted the owner the borescope photos, and he approved the repair from his desk. Repair as caught: $2,400. The engine replacement it was heading toward: roughly $6,500.

RAY HARTWELL, OWNER · RO #44302, SHARED WITH PERMISSION
Why Hartwell

Built so you never have to trust us blind.

01

Prices before keys

The whole menu is flat-rate and public. You never hand over the car without knowing the number, and the number does not move.

02

Double warranty, on purpose

We fit Akebono, Denso and Moog parts. Better parts fail less, which is how we afford 24 months where most shops stop at 12.

03

Same-day, engineered

Two bays stay open until noon and a parts runner does loops at 9, 12 and 3. That is the whole trick behind same-day on 6 services.

RH
Ray Hartwell Owner · 23 years

ASE Master Tech. Former Honda dealer foreman. Reads CR-V AC systems like a bedtime story.

MO
Maya Okafor Lead tech · 11 years

ASE A4-A8, hybrid certified. Built our 46-point inspection program and audits every report that goes out.

DK
Dan Kowalski Tech · 8 years

Brakes and suspension. Holds the shop record: pads and rotors, both axles, 71 minutes.

How it works

Four steps, zero surprises.

1

Book in 90 seconds

Pick a slot online or call. No deposit, no account.

2

We inspect first

46 points with photos, about 90 minutes after drop-off.

3

You approve by text

Each job, its flat price, your call. Decline anything freely.

4

Pick up, covered

Invoice and 24/24 warranty terms land in your inbox.

Current specials

Three codes. No fine print.

$20 off

Your first visit, any service on the board.

FIRSTVISIT
$50 off

Brake pads and rotors when you do both axles.

BRAKES50
10% off

Students, teachers, military. ID at pickup.

SHIELD10

Codes work every day we're open and stack with nothing, because the base prices are already the real prices.

Reviews

What 4.9 stars looks like in practice.

"Quoted $329 on the phone, paid $329 at pickup. The dealer wanted $610 for the same axle."
PRIYA S. · CLINTONVILLE · GOOGLE
"They texted me a photo of my own air filter. Approved two things, declined one, zero pressure either way."
MARCUS T. · BEXLEY · GOOGLE
"Dropped at 8, alignment and oil done by 11:40. Watched my inspection land in my texts from the waiting room."
JENNA K. · GERMAN VILLAGE · GOOGLE

Broken down right now?

If today's bays are full, we'll tell you straight and point you to a shop that can take you. Honest.

Call (614) 555-0177
FAQ

Straight answers.

What does flat-rate actually cover?

Parts, labor, shop supplies and disposal fees. Tax is added at checkout, as required. The number we text is the number on your invoice. If we find something extra mid-job, it becomes a new line item you approve separately, never a revised total.

How does the 24-month / 24,000-mile warranty work?

It covers parts and labor on any repair we perform, for 24 months or 24,000 miles, whichever comes first. It follows the car, so it transfers if you sell. Claims are handled here, same-day where parts allow, and the countdown restarts on the redone work.

Do you work on hybrids and EVs?

Hybrids, yes. Maya is hybrid certified and we service Toyota, Honda and Ford systems weekly. Full EVs are limited to tires, brakes, suspension and alignment for now; we'll say so up front rather than learn on your car.

OEM or aftermarket parts?

Name-brand aftermarket by default: Akebono brakes, Denso electrics, Moog steering and suspension. Want OEM? Ask, and we quote it both ways so you can see the difference before deciding.

Can I wait at the shop?

The lobby seats eight, with wifi, coffee and two work desks. Most inspections hit your phone within 90 minutes, so plenty of people approve from the lobby and keep working while we wrench.

Do you offer financing?

0% for 6 months on jobs over $400, through Sunbit. The application takes about 90 seconds on your phone and uses a soft credit check, so your score is untouched either way.

Get a flat quote

Know the number before you hand over the keys.

Tell us the car and the symptom. We reply with a flat price or an honest "we need to see it," usually within 15 minutes during shop hours.

Faster on the phone? Call (614) 555-0177, Mon-Sat 7:30-6.

Text me a flat quote

Replies Mon-Sat 7:30-6. One text thread, no marketing blasts.